Customer Service Pro — Auto Service Center

Caliber; King of Prussia (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one

Overtime pay

Paid vacation

Career growth

Production shop experience

Job summary

Caliber Collision in King of Prussia is seeking a Customer Service Representative to greet customers and provide outstanding service while coordinating rental car logistics and handling insured workflows. You will monitor daily work volume and help balance loads across the center, ensuring smooth operations.

The role requires strong verbal and written communication, comfort with multiple software systems, and the ability to thrive in a fast-paced, collaborative environment.

Qualifications

• 1+ year of customer-facing experience.
• Ability to navigate multiple software systems (Microsoft Office).

Responsibilities

• Greet customers and provide extraordinary service.
• Coordinate Rental Car/Tow with partner companies.
• Monitor center workload and request load level changes as needed.
• Assist with insurance authorizations, billing and processes.

Skills

Communication skills

Customer service

Team collaboration

Prioritization

Tools

Microsoft Office Suite

Job description

Caliber Collision in King of Prussia is seeking a Customer Service Representative to greet customers and provide outstanding service while coordinating rental car logistics and handling insured workflows. You will monitor daily work volume and help balance loads across the center, ensuring smooth operations.

The role requires strong verbal and written communication, comfort with multiple software systems, and the ability to thrive in a fast-paced, collaborative environment.