Customer Service Specialist — Scheduling & Problem Solver

HireAligned; Columbia Township (MO); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

Paid holidays

401(k) with company match

Career development

Team events

Employee discounts

Work environment

Job summary

MasterTech Plumbing, Heating & Cooling is seeking a friendly Customer Service Representative to be the voice of the company. You will answer questions, resolve concerns, schedule appointments, and ensure every customer receives five-star service from a dependable team.

Located in Columbia, Missouri, this full-time role includes an on-call rotation for after-hours, weekends, and holidays. The company emphasizes growth, teamwork, and a supportive work environment with opportunities for skill

Qualifications

• Friendly, customer-focused personality and desire to help people.
• Professional verbal and written communication skills.
• Strong data-entry accuracy and attention to detail.
• Ability to stay calm and think clearly under pressure.

Responsibilities

• Assist customers with inquiries, troubleshooting, and scheduling appointments.
• Provide friendly, professional service through customer interactions.
• Enter and manage customer information accurately in our system.
• Follow up with outbound calls to ensure customer satisfaction.
• Provide service and sales support, helping customers make informed decisions.
• Handle customer concerns with patience and good judgment.
• Stay calm and professional in stressful situations.
• Work collaboratively with a team that values trust and respect.
• Remain open to coaching and continuous learning.
• Participate in an on-call rotation for after-hours, weekend, and holiday support.

Skills

Customer service

Communication

Attention to detail

Data entry

Empathy

Education

High school diploma or GED

Job description

MasterTech Plumbing, Heating & Cooling is seeking a friendly Customer Service Representative to be the voice of the company. You will answer questions, resolve concerns, schedule appointments, and ensure every customer receives five-star service from a dependable team.

Located in Columbia, Missouri, this full-time role includes an on-call rotation for after-hours, weekends, and holidays. The company emphasizes growth, teamwork, and a supportive work environment with opportunities for skill