Dispatcher & Customer Service Pro — Flexible Schedule

augustaplumbingandheating; Saint Cloud (MN); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Dental insurance

Vision insurance

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays

Incentive program

No on-call shifts

No night shifts

No weekend shifts

Job summary

Augusta Plumbing and Heating in Saint Cloud, MN is seeking a friendly Dispatcher - Customer Service Rep to join our team full-time. You will manage the job calendar, dispatch technicians, and assist customers by phone with professionalism and a positive attitude.

You'll coordinate movements, stay on top of scheduling, handle administrative tasks, and contribute to a low-stress environment focused on customer service and quality workmanship. This role offers growth and a supportive team.

Qualifications

• 1+ years of administrative or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Ability to thrive in an environment with autonomy and problem-solving.
• Comfort with chaos and adapting to changing circumstances.
• High attention to detail and commitment to accuracy.
• Willingness to learn and participate in training.
• High school diploma or equivalent.

Responsibilities

• Assist customers over the phone, dispatch technicians according to skill set and proximity.
• Maintain and update the job calendar and administrative records.
• Coordinate technicians’ movements to keep daily work running smoothly.
• Communicate with customers and address questions or concerns in a professional manner.

Skills

Administrative experience

Customer service

Microsoft Word

Microsoft Excel

Attention to detail

Adaptability

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Augusta Plumbing and Heating in Saint Cloud, MN is seeking a friendly Dispatcher - Customer Service Rep to join our team full-time. You will manage the job calendar, dispatch technicians, and assist customers by phone with professionalism and a positive attitude.

You'll coordinate movements, stay on top of scheduling, handle administrative tasks, and contribute to a low-stress environment focused on customer service and quality workmanship. This role offers growth and a supportive team.