Customer Service Rep (CSR) at MasterTech Plumbing, Heating and Cooling

HireAligned; Columbia Township (MO); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

Paid holidays

401(k) with company match

Career development

Team events

Employee discounts

Work environment

Job summary

MasterTech Plumbing, Heating & Cooling is seeking a friendly Customer Service Representative to be the voice of the company. You will answer questions, resolve concerns, schedule appointments, and ensure every customer receives five-star service from a dependable team.

Located in Columbia, Missouri, this full-time role includes an on-call rotation for after-hours, weekends, and holidays. The company emphasizes growth, teamwork, and a supportive work environment with opportunities for skill

Qualifications

• Friendly, customer-focused personality and desire to help people.
• Professional verbal and written communication skills.
• Strong data-entry accuracy and attention to detail.
• Ability to stay calm and think clearly under pressure.

Responsibilities

• Assist customers with inquiries, troubleshooting, and scheduling appointments.
• Provide friendly, professional service through customer interactions.
• Enter and manage customer information accurately in our system.
• Follow up with outbound calls to ensure customer satisfaction.
• Provide service and sales support, helping customers make informed decisions.
• Handle customer concerns with patience and good judgment.
• Stay calm and professional in stressful situations.
• Work collaboratively with a team that values trust and respect.
• Remain open to coaching and continuous learning.
• Participate in an on-call rotation for after-hours, weekend, and holiday support.

Skills

Customer service

Communication

Attention to detail

Data entry

Empathy

Education

High school diploma or GED

Job description

Are you a problem-solver who enjoys helping people and providing exceptional customer service? Do you thrive in a fast-paced environment and stay calm under pressure?

MasterTech Plumbing, Heating & Cooling is looking for a friendly, dependable Customer Service Representative to join our growing team. As the voice our customers rely on, you’ll help answer questions, resolve concerns, schedule appointments, and ensure every customer receives 5-star service.

This role is ideal for someone who communicates professionally, enjoys helping people make informed decisions, and takes pride in being part of a supportive team.

What You’ll Do

• Assist customers with inquiries, troubleshooting, and scheduling appointments

• Provide friendly, professional service through customer interactions

• Enter and manage customer information accurately in our system

• Follow up with outbound calls to ensure customer satisfaction

• Provide service and sales support, helping customers make informed decisions

• Handle customer concerns with patience, empathy, and good judgment

• Stay calm and professional in stressful or fast-paced situations

• Work collaboratively with a team that values trust, respect, and having fun while working hard

• Remain open to coaching, feedback, and continuous learning

• Participate in an on-call rotation for after-hours, weekend, and holiday support when needed

What We’re Looking For

• Friendly, customer-focused personality with a genuine desire to help people

• Previous customer service and/or sales experience preferred

• Previous experience in the plumbing, HVAC, electrical, or other in-home services industry is a plus.

• High school diploma or GED

• Professional and courteous verbal and written communication skills

• Strong attention to detail and accurate data entry skills

• Quick thinking and good judgment when handling customer concerns

• Emotional intelligence and the ability to remain calm under pressure

• Dependable, team-oriented, and willing to learn

• Comfortable working in a fast-paced customer service environment

What You’ll Earn

• $18–$20 per hour, depending on experience

• Bonus and incentive opportunities

Benefits

• Health, vision, and dental insurance

• Paid vacation

• 8 paid holidays

• 401(k) with company match

• Paid career and skills development opportunities

• Fun team events and occasional snacks and treats

• Employee discounts on HVAC and plumbing services

• Supportive and enjoyable work environment

Why Join MasterTech?

MasterTech Plumbing, Heating & Cooling is a family-owned company serving Columbia and Mid-Missouri since 1991. Our team is committed to quality service, strong customer relationships, and creating a workplace where employees can grow and succeed.

We value trust, respect, teamwork, and having fun while working hard. If you’re looking for a company that invests in its people and provides opportunities for long-term career growth, we’d love to meet you.

Schedule: Full-time; on-call rotation may include after-hours, weekends, and holidays
Location: Columbia, Missouri

MasterTech Plumbing, Heating & Cooling is an equal opportunity employer. Employment is contingent upon successful completion of required pre-employment screening.