Customer Care Specialist — HVAC & Plumbing Scheduling

AllTech Services, Inc.; Sterling (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Weekly via Direct Deposit

Performance Bonus Programs

401(k) with 4% company match

Tuition Reimbursement

80 Hours PTO

8 Paid Holidays

Health Insurance

Job summary

AllTech Services, Inc. in Sterling, VA is seeking a Client Services Professional for the on-site contact center. You’ll be the first impression for homeowners facing HVAC and plumbing needs, setting the tone with empathy, clarity, and professionalism.

You’ll guide scheduling, educate customers on maintenance plans, and collaborate with the team to resolve issues quickly, while using industry-leading software and AI tools. This full-time role emphasizes service excellence.

Responsibilities

• Lead every interaction with professionalism and empathy
• Guide customers through scheduling service with confidence and clarity
• Communicate with compassion when customers are dealing with stressful home issues
• Use industry-leading software systems to efficiently book appointments, including AI Tools
• Educate customers on the value of our Maintenance Plans
• Collaborate with team members to find solutions quickly
• Take ownership of each call and follow through on commitments
• Represent the AllTech standard of service in every interaction

Job description

AllTech Services, Inc. in Sterling, VA is seeking a Client Services Professional for the on-site contact center. You’ll be the first impression for homeowners facing HVAC and plumbing needs, setting the tone with empathy, clarity, and professionalism.

You’ll guide scheduling, educate customers on maintenance plans, and collaborate with the team to resolve issues quickly, while using industry-leading software and AI tools. This full-time role emphasizes service excellence.