Customer Experience Specialist - Scheduling & Solutions

All Year Cooling; Town of Florida (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

All Year Cooling and Plumbing is seeking friendly and reliable Customer Service Representatives to join our growing team. In this role, you'll be the first point of contact for customers, helping schedule services, answer questions, and ensure every customer has a great experience.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Basic computer skills (Microsoft Office and CRM systems).
• Ability to stay professional and organized in a fast-paced environment.
• Must be able to work flexible schedules including day or night shifts.

Responsibilities

• Answer inbound calls, emails, and messages from customers
• Schedule service appointments and coordinate with dispatch
• Assist customers with questions about services and promotions
• Resolve customer concerns in a professional and timely manner
• Document customer interactions and maintain accurate records

Skills

Communication skills

Problem-solving

Customer service experience

Tools

Microsoft Office

CRM systems

Job description

All Year Cooling and Plumbing is seeking friendly and reliable Customer Service Representatives to join our growing team. In this role, you'll be the first point of contact for customers, helping schedule services, answer questions, and ensure every customer has a great experience.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.