Customer Experience Specialist - Scheduling & Solutions

All Year Cooling; Florida; Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

All Year Cooling and Plumbing is seeking friendly and reliable Customer Service Representatives to join our growing team. In this role, you'll be the first point of contact for customers, helping schedule services, answer questions, and ensure every customer has a great experience.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Qualifikationen

• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Basic computer skills (Microsoft Office and CRM systems).
• Ability to stay professional and organized in a fast-paced environment.
• Must be able to work flexible schedules including day or night shifts.

Aufgaben

• Answer inbound calls, emails, and messages from customers
• Schedule service appointments and coordinate with dispatch
• Assist customers with questions about services and promotions
• Resolve customer concerns in a professional and timely manner
• Document customer interactions and maintain accurate records

Kenntnisse

Communication skills

Problem-solving

Customer service experience

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Job Title: Customer Service Representative

Location: Coral Springs, FL

Company: All Year Cooling and Plumbing

About The Role

All Year Cooling and Plumbing is looking for friendly and reliable Customer Service Representatives to join our growing team. In this role, you’ll be the first point of contact for customers, helping schedule services, answer questions, and ensure every customer has a great experience.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Answer inbound calls, emails, and messages from customers
• Schedule service appointments and coordinate with dispatch
• Assist customers with questions about services and promotions
• Resolve customer concerns in a professional and timely manner
• Document customer interactions and maintain accurate records
  
  
  

Qualifications

• Previous customer service or call center experience preferred
• Strong communication and problem-solving skills
• Basic computer skills (Microsoft Office and CRM systems)
• Ability to stay professional and organized in a fast-paced environment
• Must be able to work flexible schedules including day or night shifts
  
  
  

Equal Opportunity Employer

All Year Cooling and Plumbing is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.