Customer Service Specialist – Scheduling & Client Support

Rollins, Inc.; New London (CT); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Paid training and onboarding

Growth opportunities

Job summary

Waltham Pest Services in New London, CT is actively seeking a Customer Service Representative to be the first connection with customers and help schedule services while answering questions. This onsite role supports branch teams and ensures a smooth, positive customer experience.

You will maintain records, stay informed on offerings, and communicate clearly to both customers and colleagues. The position includes training, competitive pay, and potential for growth within the company.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Strong organizational skills with attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer-first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Deliver exceptional support to customers and internal teams, reflecting commitment to service.
• Build and manage daily schedules to keep tasks and service appointments on track.
• Assist with Accounts Receivable and Collections by updating account activity and follow-up.
• Proactively communicate with customers, providing timely updates and follow-through.
• Maintain detailed and organized records using customer service software and internal systems.
• Respond to inbound leads and referrals to drive new business opportunities.
• Coordinate service routes to maximize technician efficiency and customer experience.
• Support onboarding of new team members with training assistance.

Skills

Patience

Customer focus

Communication

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Waltham Pest Services in New London, CT is actively seeking a Customer Service Representative to be the first connection with customers and help schedule services while answering questions. This onsite role supports branch teams and ensures a smooth, positive customer experience.

You will maintain records, stay informed on offerings, and communicate clearly to both customers and colleagues. The position includes training, competitive pay, and potential for growth within the company.