Onsite Customer Service & Scheduling Specialist

Waltham Services; Natick (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Stock purchase plan

Tuition reimbursement

Paid time off

Job summary

Waltham Pest Services is hiring a Customer Service Representative for our Natick, MA branch. You will be the first point of contact, guiding customers through scheduling, addressing questions, and ensuring exceptional service across branches.

The role requires strong communication, multitasking, and organizational skills, with a focus on delivering accurate information and maintaining detailed records in our systems. Competitive hourly pay and robust benefits accompany this position.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Must be at least 18 years old.

Responsibilities

• Deliver exceptional support to customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service.
• Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly.
• Assist with Accounts Receivable and Collections by updating account activity and supporting follow up efforts.
• Proactively communicate with customers, providing timely updates, answers, and follow through.
• Stay informed on our services and solutions so you can confidently share accurate information.
• Maintain detailed and organized records using customer service software and internal systems.
• Respond to inbound leads and referrals to help drive new business opportunities.
• Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience.
• Support the onboarding of new team members by assisting with training when needed.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Phone presence

MS Word/Excel/Outlook

Customer service principles

Multitasking

Phone & email communication

18+ years old

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Waltham Pest Services is hiring a Customer Service Representative for our Natick, MA branch. You will be the first point of contact, guiding customers through scheduling, addressing questions, and ensuring exceptional service across branches.

The role requires strong communication, multitasking, and organizational skills, with a focus on delivering accurate information and maintaining detailed records in our systems. Competitive hourly pay and robust benefits accompany this position.