Onsite Customer Care and Scheduling Specialist

Northwest Exterminating; New London (CT); Sur place; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits

Paid time off

Paid training

Growth opportunities

Résumé du poste

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact for customers at our New London, CT branch. You will guide scheduling, answer questions, and ensure exceptional service across the organization.

Responsibilities include coordinating routes, supporting accounts receivable, and keeping detailed records while collaborating with branch teams to meet goals. The role offers competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent is required; an Associate degree is preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask and stay focused in a high-volume environment.
• Comfort communicating by phone and email with customers and coworkers.

Responsabilités

• Deliver exceptional support to customers and internal teams, reflecting the company’s service commitment.
• Build and manage daily schedules to keep tasks and service appointments running smoothly.
• Assist with Accounts Receivable and Collections by updating account activity and supporting follow-up.
• Proactively communicate with customers, providing timely updates and follow-through.
• Stay informed on services and solutions to confidently share accurate information.
• Maintain detailed records using customer service software and internal systems.
• Respond to inbound leads and referrals to drive new business opportunities.
• Coordinate service routes to maximize technician efficiency and customer experience.
• Support onboarding of new team members with training assistance.

Connaissances

Customer service

Organizational skills

Communication skills

Phone etiquette

Microsoft Office

Multitasking

Attention to detail

Formation

High school diploma or equivalent

Associate degree preferred

Outils

Microsoft Word

Excel

Outlook

Description du poste

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact for customers at our New London, CT branch. You will guide scheduling, answer questions, and ensure exceptional service across the organization.

Responsibilities include coordinating routes, supporting accounts receivable, and keeping detailed records while collaborating with branch teams to meet goals. The role offers competitive pay and comprehensive benefits.