Customer Service Specialist – Onsite Scheduling & Support

OPC Pest Services; New London (CT); Sur place; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits

Paid time off

Paid training

Growth opportunities

Résumé du poste

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact for customers at our New London, CT branch. You will guide customers through scheduling, answer questions, and ensure exceptional service across internal teams and field technicians.

Key duties include managing daily schedules, assisting with accounts receivable, and maintaining accurate records. The role requires strong communication skills and a detail-oriented, multitasking mindset in a

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsabilités

• Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects the company’s commitment to service.
• Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly.
• Assist with Accounts Receivable and Collections by updating account activity and supporting follow up efforts.
• Proactively communicate with customers, providing timely updates, answers, and follow through.
• Maintain detailed and organized records using customer service software and internal systems.
• Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience.

Connaissances

Organizational skills

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Phone presence

Multitasking

Formation

High school diploma or equivalent

Associate degree preferred

Outils

Microsoft Word

Excel

Outlook

Description du poste

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact for customers at our New London, CT branch. You will guide customers through scheduling, answer questions, and ensure exceptional service across internal teams and field technicians.

Key duties include managing daily schedules, assisting with accounts receivable, and maintaining accurate records. The role requires strong communication skills and a detail-oriented, multitasking mindset in a