Onsite Customer Support Specialist — Growth & Training

Orkin; Natick (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid time off

Paid training

Growth opportunities

Job summary

Waltham Pest Services is seeking a Customer Service Representative for our Natick, MA branch. You will be the first point of contact, guiding customers through scheduling and service details while supporting branch operations.

Join a team that values employees and customers alike. You will handle inquiries, update records, and help drive new business opportunities with a patient, detail-oriented approach.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal, written, and interpersonal communication skills.
• Confident phone presence and a customer first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Understanding of customer service principles and best practices.
• Ability to multitask and stay focused in a high volume environment.
• Comfort communicating by phone and email with customers and coworkers.

Responsibilities

• Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service.
• Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly.
• Assist with Accounts Receivable and Collections by updating account activity and supporting follow up efforts.
• Proactively communicate with customers, providing timely updates, answers, and follow through.
• Stay informed on our services and solutions so you can confidently share accurate information.
• Maintain detailed and organized records using customer service software and internal systems.
• Respond to inbound leads and referrals to help drive new business opportunities.
• Partner with management to establish expectations, meet deadlines, and support branch goals.
• Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience.
• Support the onboarding of new team members by assisting with training when needed.
• Demonstrate strong attention to detail while managing multiple tasks in a fast paced environment.]
• We’re looking for a customer focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support.
• If you thrive in a fast paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you’ll feel right at home here.

Skills

Communication skills

Customer service mindset

Multitasking

Attention to detail

Phone presence

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Waltham Pest Services is seeking a Customer Service Representative for our Natick, MA branch. You will be the first point of contact, guiding customers through scheduling and service details while supporting branch operations.

Join a team that values employees and customers alike. You will handle inquiries, update records, and help drive new business opportunities with a patient, detail-oriented approach.