Onsite Customer Care Specialist — Growth & Benefits

Waltham Services; New London (CT); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

401(k)

Tuition reimbursement

Paid time off

Paid training

Job summary

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact for customers at our New London, CT location. You will schedule, answer questions, and ensure exceptional service while supporting branch operations.

You will communicate clearly, manage multi-tasking in a fast-paced environment, and contribute to accounts receivable and collections efforts. Training and growth opportunities are provided.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational and attention to detail skills are essential.
• Professional verbal, written, and interpersonal communication skills are important.
• Confident phone presence and a customer-first mindset.
• Proficiency with Word, Excel, and Outlook is expected.

Responsibilities

• Deliver exceptional support to customers and internal teams.
• Build and manage daily schedules for tasks and service appointments.
• Assist with Accounts Receivable and collections by updating activity.
• Proactively communicate with customers with timely updates and follow-through.
• Stay informed on services and confidently share accurate information.
• Maintain detailed records using CS software and internal systems.
• Respond to inbound leads and referrals to drive new business.
• Coordinate service routes to maximize technician efficiency.

Skills

Patience

Customer focus

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Attention to detail

Phone presence

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Waltham Pest Services is seeking a Customer Service Representative to be the first point of contact for customers at our New London, CT location. You will schedule, answer questions, and ensure exceptional service while supporting branch operations.

You will communicate clearly, manage multi-tasking in a fast-paced environment, and contribute to accounts receivable and collections efforts. Training and growth opportunities are provided.