Customer Service Specialist - Sales Operations

Entangled Future; City of Syracuse (NY); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Bluefors in Syracuse, NY is seeking a Customer Service Representative to support the Sales Operations/Commercial team. The role acts as the bridge between prospective customers and internal operations, ensuring timely responses and accurate quotations.

The position requires a High School diploma/GED with 6–12 months of related experience or an Associate degree, and strong English communication skills. You will work collaboratively to meet customer needs and uphold departmental policies.

Qualifications

• High School diploma/GED with 6 months to 1 year of related experience and/or training, or an Associate degree (or equivalent) from a two-year college or technical school.
• Strong customer focus, excellent time management, and strong organizational skills.
• Outstanding written and verbal communication skills in English and interpersonal abilities.

Responsabilités

• Provide timely and accurate information regarding customer order status and product inquiries.
• Process customer orders and order changes in accordance with established policies and procedures.
• Collaborate cross-functionally to resolve customer needs and issues.
• Provide timely feedback regarding customer concerns.
• Perform export compliance screenings in accordance with company policies.
• Review purchase orders, contracts, and terms and conditions for accuracy and compliance.
• Perform additional duties as assigned.

Connaissances

Customer service

Written & verbal communication

Time management

Organizational skills

Formation

High School diploma/GED

Associate degree

Description du poste

Bluefors in Syracuse, NY is seeking a Customer Service Representative to support the Sales Operations/Commercial team. The role acts as the bridge between prospective customers and internal operations, ensuring timely responses and accurate quotations.

The position requires a High School diploma/GED with 6–12 months of related experience or an Associate degree, and strong English communication skills. You will work collaboratively to meet customer needs and uphold departmental policies.