Service Engineer

Entangled Future; City of Syracuse (NY); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Bluefors in Syracuse, NY is seeking a Service Engineer to join the Technical Support team. This mid-level, full-time role acts as a key link between customers, service, sales, and engineering, ensuring cryogenic systems operate at peak performance.

You will troubleshoot inquiries, read blueprints and schematics, source parts, perform field service at customer sites, and test units with standard equipment. Travel to sites may be required to commission and support equipment.

Qualifications

• Bachelor’s degree in Engineering, Technical Field, or related discipline; or an Associate degree with at least three years of relevant experience; or equivalent combination of education and hands-on technical experience.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.

Responsabilités

• Fielding and troubleshooting customer service inquiries in a timely and professional manner.
• Reading and interpreting blueprints, wiring diagrams, schematic drawings, and engineering instructions to assemble and service equipment.
• Identifying and resolving equipment malfunctions, including coordinating with customers or field representatives to obtain replacement parts when needed.
• Testing units using standard test equipment and analyzing results to assess performance and determine required adjustments.
• Adjusting or replacing defective or improperly functioning circuitry or components using appropriate hand tools and techniques.
• Assembling, testing, and maintaining circuitry and components according to engineering specifications, technical manuals, and established procedures.
• Visiting customer sites as needed to repair, commission, or support equipment in the field.
• Performing other duties as assigned to support the technical service function.

Connaissances

Troubleshooting

Technical diagnosis

Customer service

Field service

Formation

Bachelor's degree or equivalent

Outils

Hand tools

Test equipment

Description du poste

Service Engineer at Bluefors, Syracuse, United States, US. A mid-level full time position in the Engineering team, listed under business operations.

We are looking for a technically skilled and customer-focused Service Engineer to join our Technical Support team. In this role, you will act as a key link between customers, service, sales, and engineering teams, helping ensure our cryogenic and technical systems operate at peak performance. You will work in a fast-paced, hands-on environment where problem-solving and customer interaction go hand in hand. Interested? Keep reading!

Your tasks will include responding to and troubleshooting customer service inquiries, working directly with external customers and internal teams to diagnose and resolve technical issues. You will read and interpret blueprints, wiring diagrams, schematic drawings, and engineering instructions to support assembly, installation, and repair activities. You will identify equipment malfunctions, procure or recommend replacement parts, and work through root-cause troubleshooting to restore system functionality. You will test units using standard test equipment, analyze performance results, and make necessary adjustments to ensure proper operation. You will assemble, test, and maintain circuitry or system components using hand tools and technical documentation. You will also adjust or replace defective components as needed and ensure equipment meets engineering specifications. In addition, you may travel to customer sites to perform commissioning, repairs, or field service support, ensuring timely and professional resolution of technical issues.

What We Expect from You

• A Bachelor’s degree in Engineering, Technical Field, or related discipline; or an Associate degree with at least three years of relevant experience; or equivalent combination of education and hands-on technical experience.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.

Responsibilities

• Fielding and troubleshooting customer service inquiries in a timely and professional manner.
• Reading and interpreting blueprints, wiring diagrams, schematic drawings, and engineering instructions to assemble and service equipment.
• Identifying and resolving equipment malfunctions, including coordinating with customers or field representatives to obtain replacement parts when needed.
• Testing units using standard test equipment and analyzing results to assess performance and determine required adjustments.
• Adjusting or replacing defective or improperly functioning circuitry or components using appropriate hand tools and techniques.
• Assembling, testing, and maintaining circuitry and components according to engineering specifications, technical manuals, and established procedures.
• Visiting customer sites as needed to repair, commission, or support equipment in the field.
• Performing other duties as assigned to support the technical service function.