Customer Service Representative

Entangled Future; City of Syracuse (NY); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Bluefors in Syracuse, NY is seeking a Customer Service Representative to support the Sales Operations/Commercial team. The role acts as the bridge between prospective customers and internal operations, ensuring timely responses and accurate quotations.

The position requires a High School diploma/GED with 6–12 months of related experience or an Associate degree, and strong English communication skills. You will work collaboratively to meet customer needs and uphold departmental policies.

Qualifications

• High School diploma/GED with 6 months to 1 year of related experience and/or training, or an Associate degree (or equivalent) from a two-year college or technical school.
• Strong customer focus, excellent time management, and strong organizational skills.
• Outstanding written and verbal communication skills in English and interpersonal abilities.

Responsabilités

• Provide timely and accurate information regarding customer order status and product inquiries.
• Process customer orders and order changes in accordance with established policies and procedures.
• Collaborate cross-functionally to resolve customer needs and issues.
• Provide timely feedback regarding customer concerns.
• Perform export compliance screenings in accordance with company policies.
• Review purchase orders, contracts, and terms and conditions for accuracy and compliance.
• Perform additional duties as assigned.

Connaissances

Customer service

Written & verbal communication

Time management

Organizational skills

Formation

High School diploma/GED

Associate degree

Description du poste

Customer Service Representative at Bluefors, Syracuse, United States, US. A mid-level full time position in the Engineering team, listed under business operations.

We are looking for a Customer Service Representative to join our Sales Operations / Commercial team at Bluefors in Syracuse, NY. In this vital role, you will serve as the key bridge between prospective customers and our internal operations, ensuring seamless communication and top-tier service. If you are passionate about helping customers, thriving in a collaborative setting, and eager to contribute to cutting-edge technology solutions, this is the perfect opportunity for you.

Interested? Keep reading! Your tasks will as a Customer Service Representative include responding in a timely and accurate manner to customer inquiries regarding order status and product information, as well as preparing sales quotations and issuing order acknowledgements upon receiving formal purchase orders.

You will process customer orders and revisions in strict accordance with established departmental policies and procedures. Additionally, you will collaborate cross-functionally with internal teams to address and resolve customer needs while communicating customer concerns promptly and effectively to appropriate stakeholders. You will also review purchase orders, contracts, and applicable terms and conditions, perform export compliance screenings in alignment with Bluefors policies, and carry out additional duties as assigned.

We are looking for a Customer Service Representative professional who possesses a High School diploma/GED with six months to one year of related experience and/or training, or an Associate degree (or equivalent from a two-year college or technical school), or an equivalent combination of education and experience. You should demonstrate a strong customer focus, excellent time management, and strong organizational skills. We expect outstanding written and verbal communication skills in English, along with interpersonal and relationship-building abilities to work effectively both independently and collaboratively in a team environment.

Responsibilities

• Provide timely and accurate information regarding customer order status and product inquiries
• Process customer orders and order changes in accordance with established policies and procedures
• Collaborate cross-functionally to resolve customer needs and issues
• Provide timely feedback regarding customer concerns
• Perform export compliance screenings in accordance with company policies
• Review purchase orders, contracts, and terms and conditions for accuracy and compliance
• Perform additional duties as assigned