Customer Service Representative

Bluefors; City of Syracuse (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Bluefors in Syracuse, NY is seeking a Customer Service Representative to bridge customers and internal operations within our Sales Operations / Commercial team. You will respond to inquiries, process orders, and prepare quotations to support timely sales.

Ideal candidates have a HS diploma or associate degree, 6–12 months of related experience, strong English communication, and experience with ERP/CRM systems.

Qualifications

• Six months to one year of related experience or training.
• Strong customer focus and time management.
• Excellent written and verbal communication in English.
• Proficiency with Microsoft Office and Outlook.
• Experience with ERP and CRM systems and export compliance screenings is preferred.

Responsibilities

• Provide timely and accurate information regarding order status and product inquiries.
• Process orders and revisions in accordance with department policies.
• Prepare sales quotations and issue order acknowledgements upon receiving formal purchase orders.
• Collaborate cross-functionally with internal teams to address customer needs.
• Review purchase orders, contracts, and terms and conditions; perform export screening per policy.

Skills

Customer service

Time management

Organizational skills

Written and verbal communication

Teamwork

Education

High School Diploma/GED

Associate degree

Tools

ERP systems

CRM software

Microsoft Office

Outlook

Job description

We are looking for a Customer Service Representative to join our Sales Operations / Commercial team at Bluefors in Syracuse, NY. In this vital role, you will serve as the key bridge between prospective customers and our internal operations, ensuring seamless communication and top-tier service. If you are passionate about helping customers, thriving in a collaborative setting, and eager to contribute to cutting-edge technology solutions, this is the perfect opportunity for you. Interested? Keep reading!

Your tasks will as a Customer Service Representative include responding in a timely and accurate manner to customer inquiries regarding order status and product information, as well as preparing sales quotations and issuing order acknowledgements upon receiving formal purchase orders. You will process customer orders and revisions in strict accordance with established departmental policies and procedures. Additionally, you will collaborate cross-functionally with internal teams to address and resolve customer needs while communicating customer concerns promptly and effectively to appropriate stakeholders. You will also review purchase orders, contracts, and applicable terms and conditions, perform export compliance screenings in alignment with Bluefors policies, and carry out additional duties as assigned.

We are looking for a Customer Service Representative professional who possesses a High School diploma/GED with six months to one year of related experience and/or training, or an Associate degree (or equivalent from a two-year college or technical school), or an equivalent combination of education and experience. You should demonstrate a strong customer focus, excellent time management, and strong organizational skills. We expect outstanding written and verbal communication skills in English, along with interpersonal and relationship-building abilities to work effectively both independently and collaboratively in a team environment. You must also embody our Leadership Principles, maintain confidentiality when handling sensitive information, and have computer proficiency in data entry and processing using Microsoft Office and Outlook, as well as the ability to read and interpret safety guidelines, operating instructions, procedure manuals, and training materials.

We also appreciate candidates with prior experience performing export compliance screenings, as well as hands-on experience using ERP systems and CRM software. Bilingual skills are a definite plus that will help you excel in our international environment. Above all, we value team members who align with our core values, maintain a professional and courteous demeanor when interacting with internal and external customers, and comfortably adapt to working across both office and manufacturing environments while following safety protocols and wearing mandatory PPE when required.

We offer you an interesting, challenging, and responsible position as well as the support of a highly skilled growth organization. This is an excellent opportunity for your own professional growth in a dynamic, enthusiastic, and professional team where we work together, and we support each other. We have a multicultural work environment with room to grow, where you can use your potential and develop your skills.

We offer a generous benefits package including health, dental, vision, 401(k), long- and short-term disability, life insurance, training, tuition reimbursement, and Paid Time Off (PTO).

Main Responsibilities

• Provide timely and accurate information regarding customer order status and product inquiries
• Process