Customer Service Specialist — Remote/Hybrid, Fast-Paced Orders

PurposeBuilt Brands; Gurnee (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Paid time off

Bonus incentives

401K match

Medical insurance

Dental and vision

Pet insurance

Fitness stipend

Employee discount

Summer hours

Learning membership

Job summary

PurposeBuilt Brands in Gurnee, IL is hiring a Customer Service Representative to handle calls, emails, and purchase orders with accuracy. You will collaborate cross-functionally to fulfill orders and inquiries quickly, maintaining a sense of urgency to meet customer expectations.

The role supports a multi-site team; 1–2 years of CS experience and strong CRM skills are preferred. Flexible work options and a robust benefits package help employees succeed and grow.

Qualifications

• 1–2 years of experience in customer service.
• Time management and multitasking.
• Proactive, takes initiative.
• Ability to work with various teams across the organization.
• Strong organizational skills.
• Excellent verbal communication.
• Proficient with CRM systems.

Responsibilities

• Handles customer calls, emails, correspondence, and POs.
• Obtains necessary information to fulfill critical orders and inquiries.
• Works cross-functionally to ensure timely delivery and updates.
• Maintains accuracy and attention to detail in all tasks.
• Adapts to changing duties while prioritizing quality and customer satisfaction.

Skills

Customer service

CRM systems

Tools

CRM systems

Job description

PurposeBuilt Brands in Gurnee, IL is hiring a Customer Service Representative to handle calls, emails, and purchase orders with accuracy. You will collaborate cross-functionally to fulfill orders and inquiries quickly, maintaining a sense of urgency to meet customer expectations.

The role supports a multi-site team; 1–2 years of CS experience and strong CRM skills are preferred. Flexible work options and a robust benefits package help employees succeed and grow.