Customer Service Specialist — Fast, Precise Support

Practical Packaging Solutions, Inc.; Glendale Heights (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Practical Packaging Solutions, Inc. in Glendale Heights, IL is seeking a Customer Service Representative with strong customer skills to join our team. You will be the main contact for customers and support orders, deliveries, and inquiries.

We value professionalism, responsiveness, and teamwork. The role involves processing orders, maintaining databases, and collaborating with sales to resolve issues and improve service.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year customer service experience, preferably within an office setting.
• Computer literacy, including fluency in Word and Excel.
• Experience with QuickBooks a plus.

Responsibilities

• Serve as the key contact for customers, answering questions and providing delivery/tracking information.
• Process orders, forms, applications, and requests.
• Handle accounts receivable and bill entry.
• Maintain customer databases.
• Follow through on customer requests.
• Escalate issues to management when needed.
• Collaborate with sales to resolve questions and concerns.
• Learn our products and services to improve customer service.

Skills

Customer service

Communication

Detail orientation

Team collaboration

Problem solving

Organization

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

QuickBooks

Job description

Practical Packaging Solutions, Inc. in Glendale Heights, IL is seeking a Customer Service Representative with strong customer skills to join our team. You will be the main contact for customers and support orders, deliveries, and inquiries.

We value professionalism, responsiveness, and teamwork. The role involves processing orders, maintaining databases, and collaborating with sales to resolve issues and improve service.