Customer Care Specialist

TAPP Workforce Solutions Inc.; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

TAPP Workforce Solutions Inc. in Chicago is seeking an Order Entry & Customer Service Representative to own the full order journey— from initial email to final shipment. You’ll be the central contact for customers, with cross-functional collaboration across sales, production, and shipping.

This on-site role emphasizes accuracy, initiative, and the chance to grow as you build expertise across the order lifecycle. A high school diploma is required, and an Associate’s degree is a plus.

Qualifications

• 2–5 years of customer service or order entry experience.
• Strong communication and attention to detail.
• Proficient in Microsoft Excel, Outlook, and Word.
• Comfort working in an ERP system.

Responsibilities

• Serve as the main point of contact for customer inquiries by phone and email, keeping communication timely and professional.
• Accurately enter and manage customer orders in the ERP system, from pricing and quantities to shipping instructions and delivery dates.
• Coordinate with sales, production, and shipping to keep delivery commitments on track and proactively communicate any changes.
• Maintain clean, accurate customer records and support the broader team with documentation and reporting.

Skills

Customer service experience

ERP system proficiency

Microsoft Excel

Strong communication

Attention to detail

Education

High school diploma or equivalent

Associate’s degree (a plus)

Tools

ERP system

Job description

Order Entry Meets Relationship-Building: Your Next Customer Care Role

This role may also be known as: Order Entry & Customer Service Representative, Inside Customer Service Representative, Sales Order Coordinator, Customer Experience Specialist

Own the full order journey — from the first email to the final shipment — for a growing manufacturing team in Chicago.

You're the person customers call when they need an answer. You're the person production and shipping rely on to keep commitments on track. And you're the person who turns a good order process into a great customer experience.

This isn't a role where you disappear into a queue of tickets. You sit at the center of the action — sales, production, shipping, and accounting all come through you, which means you get a real view of how the business runs and a real say in how smoothly it runs. The team values accuracy and initiative, and there's genuine room to grow as you build expertise across the order lifecycle.

What sets this apart from a typical order entry job is the visibility and trust built into the role from day one. You won't just process orders — you'll build the kind of customer relationships that keep people coming back, with direct access to the teams who make things happen and a clear path to take on more as you prove yourself.

• Serve as the main point of contact for customer inquiries by phone and email, keeping communication timely and professional


• Accurately enter and manage customer orders in the ERP system, from pricing and quantities to shipping instructions and delivery dates


• Coordinate with sales, production, and shipping to keep delivery commitments on track and proactively communicate any changes


• Maintain clean, accurate customer records and support the broader team with documentation and reporting


• 2–5 years of customer service or order entry experience


• Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment


• Comfort working in an ERP system, with proficiency in Microsoft Excel, Outlook, and Word


• A customer-focused, problem-solving mindset and professional phone etiquette


• High school diploma or equivalent; an Associate's degree is a plus

Compensation is competitive and will be discussed during the screening process. This is an on-site role.