Customer Care Specialist — Hybrid Work Option

Snapon; Crystal Lake (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work from home

Health insurance

401k with match

Stock purchase program

Paid vacation

Dental & Vision

Job summary

Snap-on is seeking an in-office Customer Care Center CSR in Crystal Lake to handle customer interactions by phone, email, or text and to support our franchise network. The role runs Monday through Friday from 11:00 am to 7:30 pm, with opportunities to push orders and provide sales support in a fast-paced environment.

The position offers a starting pay of $20.50 per hour, a hybrid work-from-home program up to 10 days per month based on metrics, and a full benefits package including medical,

Qualifications

• 2 years of customer service experience, call center environment preferred
• High school diploma or equivalent.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors and distribution centers.
• Provide technical product, statement and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into ERP system.
• Generate, update and close customer notes in CRM database.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Snap-on is seeking an in-office Customer Care Center CSR in Crystal Lake to handle customer interactions by phone, email, or text and to support our franchise network. The role runs Monday through Friday from 11:00 am to 7:30 pm, with opportunities to push orders and provide sales support in a fast-paced environment.

The position offers a starting pay of $20.50 per hour, a hybrid work-from-home program up to 10 days per month based on metrics, and a full benefits package including medical,