Senior Customer Care Specialist — Complex Orders & Support

Global Furniture Group; West Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Global Furniture Group is seeking a dedicated Customer Care Representative for our Chicago-area distribution center. You will handle high-volume inquiries, manage orders, and provide advanced order execution support to dealers and internal teams.

Ideal candidates bring strong communication, problem-solving skills, and proficiency with AS400/CRM tools, with a track record of accuracy in a fast-paced environment.

Qualifications

• High school diploma or GED. 2-3 years related experience or training; or equivalent combination of education and experience.
• Advanced knowledge of company products and services.
• Strong accuracy, attention to detail, and ability to handle escalated inquiries.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office programs (Excel, Word, etc.).

Responsibilities

• Respond to customer, dealer, and internal inquiries via phone and email promptly.
• Process order changes, cancellations, and addendums with accuracy.
• Handle demo requests, warranty, and replacement orders.
• Monitor order status, inventory, shipment tracking, and delivery updates.
• Resolve complex inquiries and ensure timely follow-up and escalation when needed.
• Support Tier 1/2 teammates and assist with onboarding and training.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Office software

Education

High school diploma or GED

Tools

AS400

CRM systems

Electronic catalog tools

Job description

Global Furniture Group is seeking a dedicated Customer Care Representative for our Chicago-area distribution center. You will handle high-volume inquiries, manage orders, and provide advanced order execution support to dealers and internal teams.

Ideal candidates bring strong communication, problem-solving skills, and proficiency with AS400/CRM tools, with a track record of accuracy in a fast-paced environment.