Industrial Tools CSR – Growth, Perks & Impact

PTSolutions; Itasca (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Tuition Reimbursement

401(k) with Company Match

PPO Medical, Vision, Dental

Job summary

PTSolutions in Itasca, IL, is seeking a Customer Service Representative to join their team. In this role, you will process orders, provide information to customers, and resolve issues effectively.

The ideal candidate should have at least 2 years of customer service experience and excellent communication skills. This position is local to the Chicagoland area, and authorization to work in the U.S. is required. PTSolutions offers competitive pay and comprehensive benefits.

Qualifications

• 2+ years of experience in Customer Service.
• Knowledge of cutting tools.
• Ability to work effectively with cross-functional teams.

Responsibilities

• Process customer orders and changes.
• Provide timely information to customers about their orders.
• Respond to requests for quotes and product info.
• Handle customer issues and ensure resolution.
• Partner with the sales team to meet customer expectations.
• Develop customer relationships and inform of sales.

Skills

Excellent communication skills

Proficient in Microsoft Outlook

Strong problem-solving skills

Customer-centric attitude

Ability to multi-task

Job description

PTSolutions in Itasca, IL, is seeking a Customer Service Representative to join their team. In this role, you will process orders, provide information to customers, and resolve issues effectively.

The ideal candidate should have at least 2 years of customer service experience and excellent communication skills. This position is local to the Chicagoland area, and authorization to work in the U.S. is required. PTSolutions offers competitive pay and comprehensive benefits.