Customer Service Specialist: Order & Product Support

Specialty Products and Insulation; Bellmawr (NJ); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program (EAP)

Employee Referral Bonus

Job summary

Specialty Products and Insulation is seeking a customer-focused team member to serve as the main contact for branch customers. You will provide order support, product information, and collaborate with sales, production, and delivery teams to ensure accurate and timely fulfillment.

Ideal candidates have 1–2 years in customer service, strong communication, and basic math skills. This on-site role offers health benefits, 401(k), paid time off, and tuition reimbursement in a dynamic,

Qualifications

• Must be at least 18 years old.
• 1–2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Excellent communication skills, verbal and written.
• Travel: Local (<10%)

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and deliver world-class service.
• Handle duties as assigned with professionalism and accuracy.

Skills

Customer service

Communication

Analytics

Problem solving

Computer skills

Job description

Specialty Products and Insulation is seeking a customer-focused team member to serve as the main contact for branch customers. You will provide order support, product information, and collaborate with sales, production, and delivery teams to ensure accurate and timely fulfillment.

Ideal candidates have 1–2 years in customer service, strong communication, and basic math skills. This on-site role offers health benefits, 401(k), paid time off, and tuition reimbursement in a dynamic,