Customer Service & Order Support Specialist

Distribution International; Port Allen (LA); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Paid holidays and PTO

Job summary

Distribution International is seeking a customer service oriented professional to act as the main contact for the branch, handling order support and product information for customers. You will work closely with Outside Sales, Production personnel, Inside Sales, Credit and Delivery to ensure timely order fulfillment.

The role requires strong communication, basic math skills and a willingness to engage with customers in a positive, professional manner.

Qualifications

• 18+ years of age
• 1–2 years in a customer service role
• Valid driver’s license if operating a company vehicle
• Ability to perform basic math calculations
• Friendly, engaging and professional communication

Responsibilities

• Serve as the key customer contact for the branch and provide order support and product information
• Coordinate with Outside Sales, Production, Inside Sales, Credit and Delivery to support order fulfillment
• Maintain a positive rapport with customers and deliver world-class service
• Process dealer orders, requests and system generated acknowledgements

Skills

Customer service

Communication skills

Problem solving

Analytical skills

Computer skills

Job description

Distribution International is seeking a customer service oriented professional to act as the main contact for the branch, handling order support and product information for customers. You will work closely with Outside Sales, Production personnel, Inside Sales, Credit and Delivery to ensure timely order fulfillment.

The role requires strong communication, basic math skills and a willingness to engage with customers in a positive, professional manner.