Branch Customer Support Specialist

Specialty Distribution Group LLC; Port Allen (LA); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

Length of Service Award

Job summary

Distribution International, a leading distributor of insulation and building materials, seeks a customer service representative to be the branch’s main contact for orders and product information. You will collaborate with sales and operations teams to ensure smooth order fulfillment and accurate processing.

The role requires 1–2 years in customer service, strong communication, and basic math skills. Local travel is minimal, and the company offers competitive pay and comprehensive benefits.

Qualifications

• Minimum of 18 years of age.
• 1–2 years of experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Ability to perform basic math calculations.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and deliver world-class service.
• Process dealer orders, requests and system-generated acknowledgements.

Skills

Customer service

Communication skills

Analytical thinking

Problem solving

Computer skills

Job description

Distribution International, a leading distributor of insulation and building materials, seeks a customer service representative to be the branch’s main contact for orders and product information. You will collaborate with sales and operations teams to ensure smooth order fulfillment and accurate processing.

The role requires 1–2 years in customer service, strong communication, and basic math skills. Local travel is minimal, and the company offers competitive pay and comprehensive benefits.