Customer Service Specialist - Building Materials & Insulation

TopBuild Corp.; Austin (TX); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Job summary

Service Partners is seeking a customer-focused team member to act as the main contact for branch customers, handling order support and product information. You will work with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment.

The role emphasizes strong communication, problem-solving, and basic math skills, with additional responsibilities as assigned. Local travel is minimal and physical duties are described under qualifications.

Qualifications

• Age 18 or older
• 1–2 years in a customer service role
• Able to perform basic math calculations
• Strong verbal and written communication
• Engaging, personable and enthusiastic

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Maintain a positive rapport with customers and deliver world class service.
• Review dealer orders, requests and system generated acknowledgements; perform basic analytics as needed.
• Collaborate with Sales, Production, Credit and Delivery to support order fulfillment.

Skills

Customer service

Math

Communication

People skills

Job description

Service Partners is seeking a customer-focused team member to act as the main contact for branch customers, handling order support and product information. You will work with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment.

The role emphasizes strong communication, problem-solving, and basic math skills, with additional responsibilities as assigned. Local travel is minimal and physical duties are described under qualifications.