Customer Service Representative I - FT

Dal-Tile Corp.; Anaheim (CA); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Dal-Tile Corp. in Anaheim, CA is seeking a Customer Service Representative II to support walk-in customers, answer inquiries, provide product information, and handle sales transactions.

The role emphasizes accurate order entry, timely communication with internal teams, and reporting. Experience in call centers or customer service is required, with preference for account-management focus and textile industry knowledge.

Qualifications

• High School Diploma or GED required.
• 3+ years of call center or customer service experience.
• Preference for focus on account management.
• Former textile industry knowledge preferred.

Responsibilities

• Order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Key in orders, process faxes and prepare reports.
• Collaborate with internal teams and SSCs to resolve inquiries and issues from order entry to delivery.
• Participate in special projects and perform additional duties as required.

Skills

Customer service

Call center

Account management

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Expected base pay rates for the role will be between $42,000 and $53,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.

Primary Objective:

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function and Scope:

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Experience and Knowledge Required:

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Competencies:

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.