Customer Service Specialist II — Growth & 401k Match

Mohawk Industries; Anaheim (CA); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, a leading tile and stone manufacturer, is seeking a Customer Service Representative II in Anaheim/CA to support walk-in customers, answer inquiries, provide samples, and process sales transactions. Base pay ranges from $42,000 to $53,000, with additional incentives and benefits offered.

Ideal candidates have 3+ years in call center or customer service, strong account-management focus, and familiarity with textile-industry nuances is a plus.

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Customer account management

Order entry

Communication skills

Problem-solving

Time management

Multitasking

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile, a leading tile and stone manufacturer, is seeking a Customer Service Representative II in Anaheim/CA to support walk-in customers, answer inquiries, provide samples, and process sales transactions. Base pay ranges from $42,000 to $53,000, with additional incentives and benefits offered.

Ideal candidates have 3+ years in call center or customer service, strong account-management focus, and familiarity with textile-industry nuances is a plus.