Customer Service Specialist - Manufacturing & Orders

prattexternalcareersite; Lewisburg (WV); On-site; USD 34,000 - 42,000; Full time

Job summary

Pratt Industries in Lewisburg, WV is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve emerging issues with customer accounts, ensuring accuracy and efficiency.

You will respond to inquiries, maintain high customer satisfaction, process orders, handle billing, and support internal teams. Strong communication, data-entry skills, and ability to multi-task are essential for success in this role.

Qualifications

• Experience in a customer-facing role preferred.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and access customer needs to achieve satisfaction.
• Process orders and billing accurately and promptly.
• Coordinate with internal teams to resolve issues and expedite requests.
• Maintain customer files and records with accuracy.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Data entry

Education

High school diploma or GED

Job description

Pratt Industries in Lewisburg, WV is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve emerging issues with customer accounts, ensuring accuracy and efficiency.

You will respond to inquiries, maintain high customer satisfaction, process orders, handle billing, and support internal teams. Strong communication, data-entry skills, and ability to multi-task are essential for success in this role.