Manufacturing Customer Service & Order Specialist

Pratt Industries; Lewisburg (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Pratt Industries in Lewisburg, OH is seeking a Customer Service Representative to act as a liaison, provide product information and resolve customer issues. You will build relationships, handle orders, process billing, and support production with accurate data entry.

Ideal candidates have a high school diploma or GED, experience in manufacturing environments, data-entry skills, and familiarity with corrugated box production. Excellent communication and the ability to multitask are essential.

Qualifications

• Minimum high school diploma or GED required.
• Experience working in a manufacturing environment preferred.
• Computer data-entry experience preferred.
• Experience in the corrugated box industry preferred.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve customer complaints and investigate for more information as needed.
• Identify customer needs and provide accurate information and assistance.
• Process orders, billing, and purchase orders in a timely manner.
• Coordinate with internal teams to ensure order changes and credits are handled.
• Generate reports and support special projects as required.
• Comply with company policies and procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Data entry

Time management

Education

High school diploma or GED

Job description

Pratt Industries in Lewisburg, OH is seeking a Customer Service Representative to act as a liaison, provide product information and resolve customer issues. You will build relationships, handle orders, process billing, and support production with accurate data entry.

Ideal candidates have a high school diploma or GED, experience in manufacturing environments, data-entry skills, and familiarity with corrugated box production. Excellent communication and the ability to multitask are essential.