Customer Success & Sales Support Specialist

prattexternalcareersite; Rock Hill (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance benefits within one month

Paid holidays

401k with partial match

Paid vacation days after six months

Job summary

Pratt Industries in Rock Hill, SC is seeking a Customer Service Representative to take and process customer orders, address inquiries and complaints, and coordinate with internal teams. You will uphold company policies and engage in sales support activities, contributing to a high-performing, sustainability-focused organization.

We value a strong customer-service mindset, attention to detail, and the ability to work in a manufacturing environment.

Qualifications

• High school diploma or equivalent required.
• Experience working in a manufacturing industry preferred.
• Computer data entry experience preferred.
• Experience in the corrugated box industry preferred.

Responsibilities

• Processing billing and purchase orders efficiently.
• Maintaining customer files meticulously.
• Communicating effectively with customers and sales teams.
• Analyzing warehouse stock levels and monthly usage.
• Contributing to Pratt's growth-oriented and sustainable ethos.

Education

High school diploma or equivalent

Tools

Computer data entry

Job description

Pratt Industries in Rock Hill, SC is seeking a Customer Service Representative to take and process customer orders, address inquiries and complaints, and coordinate with internal teams. You will uphold company policies and engage in sales support activities, contributing to a high-performing, sustainability-focused organization.

We value a strong customer-service mindset, attention to detail, and the ability to work in a manufacturing environment.