Manufacturing Customer Service & Orders Specialist

Pratt Industries, Inc.; Valparaiso (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Pratt Industries, Inc. in Valparaiso, Indiana is seeking a Customer Service Representative to take and process customer orders, address inquiries and complaints, and support sales and billing processes. A high school diploma or GED is required, with preferred experience in manufacturing, computer data-entry, and the corrugated box industry.

Strong communication and problem-solving skills are essential. The role focuses on order processing, coordination with production, and maintaining accurate

Qualifications

• High school diploma or GED required.
• Experience in a manufacturing environment preferred.
• Experience with computer data-entry.
• Experience in the corrugated box industry is preferred.

Responsibilities

• Take customer orders directly from customers or sales representatives.
• Place orders on a timely basis for materials and supplies used in production.
• Process billing and handle customer inquiries and complaints.
• Maintain customer files and process new items and purchase orders.
• Coordinate accounting credits and distribute order changes.
• Assist sales personnel and support supplemental sales as needed.
• Track warehouse items for availability and restock per customer agreements.

Skills

Communication

Reading & interpreting documents

Writes routine reports

Education

High school diploma or GED

Tools

Computer data-entry

Job description

Pratt Industries, Inc. in Valparaiso, Indiana is seeking a Customer Service Representative to take and process customer orders, address inquiries and complaints, and support sales and billing processes. A high school diploma or GED is required, with preferred experience in manufacturing, computer data-entry, and the corrugated box industry.

Strong communication and problem-solving skills are essential. The role focuses on order processing, coordination with production, and maintaining accurate