Billing Customer Support Specialist

Spectrum; Zanesville (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative to join the billing team. You will listen, communicate effectively, and help customers with their billing needs in a fast-paced environment. This role supports a Fortune 100 company and requires a high level of professionalism and empathy.

We offer varied shifts across a nationwide, 24/7 call center network, with opportunities for career growth and a commitment to customer satisfaction.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Provide product knowledge and account support to customers on the billing team.
• Take inbound calls from customers regarding billing inquiries and resolve issues.
• Maintain high customer service standards and empathetic communication.
• Build professional relationships with Spectrum customers and support escalation when needed.

Skills

Communication

Organization

Time management

Problem-solving

Efficient

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Spectrum is seeking a Customer Service Representative to join the billing team. You will listen, communicate effectively, and help customers with their billing needs in a fast-paced environment. This role supports a Fortune 100 company and requires a high level of professionalism and empathy.

We offer varied shifts across a nationwide, 24/7 call center network, with opportunities for career growth and a commitment to customer satisfaction.