Billing Support Specialist – Customer Care Expert

Spectrum; City of Schenectady (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Spectrum in the United States is seeking a Customer Service Representative on our billing team to handle inbound calls, provide product knowledge, and assist with account-related needs in a fast-paced, customer-focused environment.

You will join a 24/7 call center with varied shifts, working with a team of supportive colleagues and representing a Fortune 100 company with professionalism while addressing billing questions and building relationships.

Qualifications

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.

Responsibilities

• Provide inbound billing support to customers over the phone and help with account questions.
• Explain billing inquiries and resolve issues while meeting customer service standards.
• Maintain accurate records and collaborate with management on escalated issues.
• Represent Spectrum professionally and build positive relationships with customers.

Skills

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computers

Job description

Spectrum in the United States is seeking a Customer Service Representative on our billing team to handle inbound calls, provide product knowledge, and assist with account-related needs in a fast-paced, customer-focused environment.

You will join a 24/7 call center with varied shifts, working with a team of supportive colleagues and representing a Fortune 100 company with professionalism while addressing billing questions and building relationships.