Customer Service Specialist - Inbound & Outbound Support

masseyservices; Dallas (TX); Presencial; USD 22 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical & Dental

401(k)

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Disability insurance

Resumo da oferta

Massey Services, based in Orlando, FL, is hiring for a customer service role in the Dallas area. The position involves handling inbound/outbound calls, resolving inquiries and billing questions, and scheduling services.

A background in phone-based customer service is required, along with strong problem solving and solid computer/typing skills. We offer a full benefits package including medical and dental, 401(k), paid time off, holidays, tuition reimbursement, direct deposit, and disability

Qualificações

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsabilidades

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service.
• There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Conhecimentos

Customer service

Phone etiquette

Problem solving

Typing speed

Time management

Formação académica

High School Diploma or GED

Ferramentas

Typing (10-key)

Descrição da oferta de emprego

Massey Services, based in Orlando, FL, is hiring for a customer service role in the Dallas area. The position involves handling inbound/outbound calls, resolving inquiries and billing questions, and scheduling services.

A background in phone-based customer service is required, along with strong problem solving and solid computer/typing skills. We offer a full benefits package including medical and dental, 401(k), paid time off, holidays, tuition reimbursement, direct deposit, and disability