Customer Care Specialist – Inbound & Outbound Support

Massey Services, Inc.; Florida; On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Tuition reimbursement

Short & long term disability

Job summary

Massey Services, Inc. is seeking a Customer Service Specialist based in South Daytona, FL. The ideal candidate will handle incoming calls, resolve inquiries, and ensure customer satisfaction through proactive communication.

Requirements include a High School Diploma or GED and prior experience in customer service. The role offers a compensation range of $16.00 to $18.00 per hour along with a comprehensive benefits package including medical, dental, 401(k), and more.

Qualifications

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem solving skills and computer literacy.

Responsibilities

• Answering incoming customer calls professionally.
• Resolving inquiries, billing questions, and scheduling services.
• High volume of outbound calls to ensure customer satisfaction.

Skills

Customer service experience

Problem solving

Time management

Computer literacy

Typing and 10-key skills

Education

High School Diploma or GED

Job description

Massey Services, Inc. is seeking a Customer Service Specialist based in South Daytona, FL. The ideal candidate will handle incoming calls, resolve inquiries, and ensure customer satisfaction through proactive communication.

Requirements include a High School Diploma or GED and prior experience in customer service. The role offers a compensation range of $16.00 to $18.00 per hour along with a comprehensive benefits package including medical, dental, 401(k), and more.