Customer Service Specialist – Inbound Calls & Scheduling

Champion Windows & Home Exteriors; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

Flexible spending account

Job summary

Champion Windows & Home Exteriors in Sharonville, OH is seeking experienced Customer Service agents to join our team. The role focuses on delivering quality phone support, handling inbound calls, scheduling estimate appointments, and assisting customers with service inquiries.

Ideal candidates will have 1–3 years in a customer service or call center setting, strong data entry skills, and the ability to multitask in a fast-paced office environment.

Qualifications

• 1-3 years’ experience in customer service, office or call center environment.
• Excellent written and verbal customer service skills.
• Strong data entry skills with attention to detail.

Responsibilities

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded calls to verify data against appointments
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

Skills

Customer service

Data entry

Attention to detail

Team player

Multitasking

Verbal communication

Tools

Appointments Plus

CRM knowledge

Office software

Job description

Champion Windows & Home Exteriors in Sharonville, OH is seeking experienced Customer Service agents to join our team. The role focuses on delivering quality phone support, handling inbound calls, scheduling estimate appointments, and assisting customers with service inquiries.

Ideal candidates will have 1–3 years in a customer service or call center setting, strong data entry skills, and the ability to multitask in a fast-paced office environment.