Customer Care & Appointment Specialist

Champion Windows & Home Exteriors; Cincinnati (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Flexible spending account

Job summary

Champion Window is hiring a Call Center Representative in Cincinnati, OH. You will ensure appointment accuracy, monitor call quality, input data, and pilot new programs.

Shift options include 9:00 am–5:30 pm and 10:00 am–6:30 pm with pay rates from $16.25–$16.75 per hour. Responsibilities include QA of calls, outbound/inbound appointment handling, and reporting on training opportunities and program accuracy.

Qualifications

• 1-3 years’ experience in a call center / customer care environment.
• Excellent customer service both written and verbal.
• Excellent typing and grammar skills.
• Process focused - structure and consistency is key.
• Great attention to detail and strong project management skills.
• Ability to work as part of a team and autonomously.
• Ability to manage several different projects simultaneously.
• Appointments Plus/CRM knowledge a plus.

Responsibilities

• Call quality assurance: listen to recorded calls and verify data against appointments, correcting discrepancies.
• Pilot new programs before external rollout.
• Inbound and outbound calls for appointment setting, verifications, and service requests.
• Prepare and publish weekly training and program accuracy reports.
• Other duties as assigned.

Skills

Call center experience

Customer service

Typing and grammar

Process oriented

Attention to detail

Team player

Multi-project management

CRM knowledge

Job description

Champion Window is hiring a Call Center Representative in Cincinnati, OH. You will ensure appointment accuracy, monitor call quality, input data, and pilot new programs.

Shift options include 9:00 am–5:30 pm and 10:00 am–6:30 pm with pay rates from $16.25–$16.75 per hour. Responsibilities include QA of calls, outbound/inbound appointment handling, and reporting on training opportunities and program accuracy.