Call Center Pro: Appointment Setting & Quality Control

Great Day Improvements; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

Champion Window is seeking a Call Center Representative to ensure accurate appointments and data, monitor call quality, and pilot new programs. You will handle inbound/outbound calls, verify information, and support weekly reporting while working both autonomously and as part of a team.

Ideal candidates bring 1–3 years in call center environments, excellent customer service, typing and grammar skills, and strong attention to detail.

Qualifications

• 1-3 years’ experience working in a call center / customer care environment.
• Excellent customer service both written and verbal.
• Excellent typing and grammar skills.
• Process focused - structure and consistency is key.
• Great attention to detail and strong project management skills.
• The ability to successfully work as part of a team and autonomously.
• Ability to manage several different projects simultaneously.
• Appointments Plus/CRM knowledge a plus.

Responsibilities

• Call quality assurance listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available.
• Internal piloting of new programs before executed out to the external call center.
• Inbound and outbound phone calls appointment setting, appointment verifications, and service requests.
• Reporting prepare and publish reporting on weekly training opportunities and program accuracy.
• Other duties as assigned.

Skills

Call center experience

Typing

Grammar

Customer service

Attention to detail

Teamwork

CRM knowledge

Tools

Appointments Plus / CRM

Job description

Champion Window is seeking a Call Center Representative to ensure accurate appointments and data, monitor call quality, and pilot new programs. You will handle inbound/outbound calls, verify information, and support weekly reporting while working both autonomously and as part of a team.

Ideal candidates bring 1–3 years in call center environments, excellent customer service, typing and grammar skills, and strong attention to detail.