Call Center / Confirmation Representative

Champion Windows & Home Exteriors; Cincinnati (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Flexible spending account

Job summary

Champion Window is hiring a Call Center Representative in Cincinnati, OH. You will ensure appointment accuracy, monitor call quality, input data, and pilot new programs.

Shift options include 9:00 am–5:30 pm and 10:00 am–6:30 pm with pay rates from $16.25–$16.75 per hour. Responsibilities include QA of calls, outbound/inbound appointment handling, and reporting on training opportunities and program accuracy.

Qualifications

• 1-3 years’ experience in a call center / customer care environment.
• Excellent customer service both written and verbal.
• Excellent typing and grammar skills.
• Process focused - structure and consistency is key.
• Great attention to detail and strong project management skills.
• Ability to work as part of a team and autonomously.
• Ability to manage several different projects simultaneously.
• Appointments Plus/CRM knowledge a plus.

Responsibilities

• Call quality assurance: listen to recorded calls and verify data against appointments, correcting discrepancies.
• Pilot new programs before external rollout.
• Inbound and outbound calls for appointment setting, verifications, and service requests.
• Prepare and publish weekly training and program accuracy reports.
• Other duties as assigned.

Skills

Call center experience

Customer service

Typing and grammar

Process oriented

Attention to detail

Team player

Multi-project management

CRM knowledge

Job description

Champion Window - Call Center Representative / Confirmation

If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.

Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.

First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour

Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour

Responsibilities

• Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Internal piloting of new programs before executed out to the external call center
• Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
• Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
• Other duties as assigned

Qualifications

• 1-3 years’ experience working in a call center / customer care environment
• Excellent customer service both written and verbal
• Excellent typing and grammar skills
• Process focused - structure and consistency is key
• Great attention to detail and strong project management skills
• The ability to successfully work as part of a team and autonomously
• Ability to manage several different projects simultaneously
• Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.