Call Center / Confirmation Representative

Great Day Improvements; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

Champion Window is seeking a Call Center Representative to ensure accurate appointments and data, monitor call quality, and pilot new programs. You will handle inbound/outbound calls, verify information, and support weekly reporting while working both autonomously and as part of a team.

Ideal candidates bring 1–3 years in call center environments, excellent customer service, typing and grammar skills, and strong attention to detail.

Qualifications

• 1-3 years’ experience working in a call center / customer care environment.
• Excellent customer service both written and verbal.
• Excellent typing and grammar skills.
• Process focused - structure and consistency is key.
• Great attention to detail and strong project management skills.
• The ability to successfully work as part of a team and autonomously.
• Ability to manage several different projects simultaneously.
• Appointments Plus/CRM knowledge a plus.

Responsibilities

• Call quality assurance listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available.
• Internal piloting of new programs before executed out to the external call center.
• Inbound and outbound phone calls appointment setting, appointment verifications, and service requests.
• Reporting prepare and publish reporting on weekly training opportunities and program accuracy.
• Other duties as assigned.

Skills

Call center experience

Typing

Grammar

Customer service

Attention to detail

Teamwork

CRM knowledge

Tools

Appointments Plus / CRM

Job description

Champion Window - Call Center Representative / Confirmation

If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.

Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.

First/M-mid shifts ( 900 am - 530 / 1000 am - 630 ) Pay Rate - $16.25 per hour

Second shift positions ( 1230 pm - 900 pm) Pay Rate - $16.75 per hour

• Call quality assurance listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Internal piloting of new programs before executed out to the external call center
• Inbound and outbound phone calls appointment setting, appointment verifications, and service requests
• Reporting prepare and publish reporting on weekly training opportunities and program accuracy
• Other duties as assigned
• 1-3 years’ experience working in a call center / customer care environment
• Excellent customer service both written and verbal
• Excellent typing and grammar skills
• Process focused - structure and consistency is key
• Great attention to detail and strong project management skills
• The ability to successfully work as part of a team and autonomously
• Ability to manage several different projects simultaneously
• Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.