Customer Service Agent

Great Day Improvements, LLC; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Flexible spending account

Job summary

Champion Window is hiring experienced Customer Service agents to join our Sharonville headquarters. The ideal candidate will have prior experience in an office or call center setting and will ensure customers receive a quality phone experience.

Responsibilities include inbound calls, scheduling appointments, assisting customers with service inquiries, data entry, and reporting. Champion Window supports equal employment opportunities and veteran appreciation.

Qualifications

• 1–3 years experience in customer service, office, or call center.
• Excellent written and verbal communication skills.
• Strong data entry and attention to detail.
• Ability to work in a team and multi-task.

Responsibilities

• Handle inbound customer phone calls.
• Schedule customer estimate appointments.
• Assist customers with service inquiries.
• Verify data against appointment records and correct discrepancies.
• Data entry and basic reporting.
• Support call quality assurance.
• Other duties as assigned.

Skills

Customer service

Data entry

Team player

Multi-tasking

Call center experience

Tools

CRM software

Appointments Plus

Job description

If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters.

The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned
• 1-3 years’ experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task
• Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.