Customer Service Agent

Champion Windows & Home Exteriors; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

Flexible spending account

Job summary

Champion Windows & Home Exteriors in Sharonville, OH is seeking experienced Customer Service agents to join our team. The role focuses on delivering quality phone support, handling inbound calls, scheduling estimate appointments, and assisting customers with service inquiries.

Ideal candidates will have 1–3 years in a customer service or call center setting, strong data entry skills, and the ability to multitask in a fast-paced office environment.

Qualifications

• 1-3 years’ experience in customer service, office or call center environment.
• Excellent written and verbal customer service skills.
• Strong data entry skills with attention to detail.

Responsibilities

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded calls to verify data against appointments
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

Skills

Customer service

Data entry

Attention to detail

Team player

Multitasking

Verbal communication

Tools

Appointments Plus

CRM knowledge

Office software

Job description

Overview

If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters.

The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

Responsibilities

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

Qualifications

• 1-3 years’ experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task
• Appointments Plus/CRM knowledge a plus

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Champion Window is an Equal Employment Opportunity Employer

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

If you need assistance with completing the online application due to a disability, please contact Champion Window.