Customer Experience Specialist

Window World of Greater Columbus; Gahanna (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Window World of Greater Columbus is seeking a Customer Service Representative to handle a high volume of inbound and outbound calls, manage CRM records, and schedule installations and service appointments. You will troubleshoot issues, document resolutions, and collaborate with field sales to ensure CRM accuracy.

A positive, customer-first attitude and teamwork are essential. Join a team focused on delivering excellent service, supporting ongoing training, and contributing to a stable, full-time

Qualifications

• Experience in customer service preferred.
• Ability to manage high volume calls.
• Strong knowledge of products and policies.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace
• Provide assistance with training and orientation for other team members as assigned.
• Handle deposits, payments, and financial transactions.

Skills

Customer service

CRM software

Phone etiquette

Problem solving

Tools

CRM software

Job description

Window World of Greater Columbus is seeking a Customer Service Representative to handle a high volume of inbound and outbound calls, manage CRM records, and schedule installations and service appointments. You will troubleshoot issues, document resolutions, and collaborate with field sales to ensure CRM accuracy.

A positive, customer-first attitude and teamwork are essential. Join a team focused on delivering excellent service, supporting ongoing training, and contributing to a stable, full-time