Customer Experience Specialist — Growth & Training

HomeTeam Pest Defense; Kent (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with company match

Paid vacation & holidays

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Volunteer opportunities

Industry-leading training

Job summary

Orkin’s Customer Service Specialist role offers growth potential within a leading pest management company. You’ll support customers with a service mindset, schedule visits, and help optimize routes while maintaining accuracy in a fast-paced environment.

The position provides full medical, dental, and vision coverage for you and your family, competitive pay, a 401(k) program, and opportunities to give back through volunteering.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate needs through listening and questioning.
• Maintain accurate customer information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and programs.
• Safeguard customer privacy and proprietary information.

Skills

Customer Service

Interpersonal skills

Communication

Time management

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin’s Customer Service Specialist role offers growth potential within a leading pest management company. You’ll support customers with a service mindset, schedule visits, and help optimize routes while maintaining accuracy in a fast-paced environment.

The position provides full medical, dental, and vision coverage for you and your family, competitive pay, a 401(k) program, and opportunities to give back through volunteering.