Customer Service Specialist — Impact-Driven Support & Growth

Socket.dev; Santa Fe (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

PTO & parental leave

Tuition reimbursement

Wellness program

Employee discounts

Propane savings

Job summary

Ferrellgas in Santa Fe, NM is seeking a Full-Time Customer Service Specialist to manage inbound and outbound communications, support customers, and collaborate with internal teams to ensure a high-quality experience. You will handle calls, chats, and emails, schedule deliveries, and help resolve issues while keeping account data accurate.

Qualified candidates typically have at least 1 year of customer service experience, strong communication and negotiation skills, and proficiency with Microsoft

Qualifications

• 1+ year of customer service experience.
• Excellent written and verbal communication.
• Strong organizational skills with data entry.
• Proficiency in Microsoft Office applications.
• Must be a U.S. citizen or eligible to work in the U.S.

Responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of information.
• Reach resolutions that satisfy customers while minimizing follow-up questions.
• Schedule delivery orders and assist with basic negotiations for new and returning customers.
• Handle general customer questions including pricing and contract information.
• Assist with setting up new customer accounts and support debt collections where applicable.

Skills

Customer service

Negotiation

Communication

Data entry

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ferrellgas in Santa Fe, NM is seeking a Full-Time Customer Service Specialist to manage inbound and outbound communications, support customers, and collaborate with internal teams to ensure a high-quality experience. You will handle calls, chats, and emails, schedule deliveries, and help resolve issues while keeping account data accurate.

Qualified candidates typically have at least 1 year of customer service experience, strong communication and negotiation skills, and proficiency with Microsoft