Customer Experience Specialist — Impactful Support

UNAVAILABLE; Park Rapids (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Disability insurance (short & long)

401(k) with company match

HSA and FSA

Paid Time Off

Tuition reimbursement

Employee discounts

Job summary

Ferrellgas is seeking a Full-Time Customer Service Specialist in Minnesota to provide exceptional inbound and outbound support. You’ll assist customers, update accounts, and collaborate with internal teams to ensure a high-quality experience and drive growth.

The role requires strong communication, negotiation, data-entry, and MS Office skills, with a starting pay of $18.00 per hour. Benefits include health coverage, disability protection, 401(k) with match, and more.

Qualifications

• 1+ year of customer service experience.
• Excellent written and verbal communication skills.
• Strong organizational and data-entry abilities.
• Proficient in MS Office applications (Excel, Word, Access).
• US work authorization without sponsorship required.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Maintain and update customer accounts accurately.
• Ask probing questions to identify issues and resolve them.
• Schedule deliveries and negotiate with customers when needed.
• Assist with new customer setup and general inquiries.
• Support pricing questions and gentle collections where appropriate.

Skills

Customer service

Negotiation

Data entry

Communication

Teamwork

Typing

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Ferrellgas is seeking a Full-Time Customer Service Specialist in Minnesota to provide exceptional inbound and outbound support. You’ll assist customers, update accounts, and collaborate with internal teams to ensure a high-quality experience and drive growth.

The role requires strong communication, negotiation, data-entry, and MS Office skills, with a starting pay of $18.00 per hour. Benefits include health coverage, disability protection, 401(k) with match, and more.