Customer Service & Quote Specialist II

USA MOT Motion Industries, Inc.; Taylor Center (MI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Motion Industries, Inc. is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders while negotiating pricing to influence gross profit. The role supports customers, maintains inventory levels, and may assist less experienced reps.

The position emphasizes reliability, communication, and strong computer skills, with opportunities to advance within a team-focused environment in Michigan.

Qualifications

• High school diploma or GED required with 3–5 years related experience.
• Reliability, organization, and attention to detail are essential.
• Excellent communication and negotiation skills are required.
• Strong computer skills and ability to multi-task are needed.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• May handle more challenging inquiries with experience and training.
• Place orders by phone, fax, email, or in person.
• Negotiate pricing within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer demand while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Ensure inventory levels are maintained and may expedite backorders.
• May pull inventory and prepare orders for shipment.
• Source products from various inventories and determine cost-effective shipping.

Skills

Reliability & organization

Attention to detail

Excellent communication

Multi-tasking

Negotiation skills

Computer skills

Education

High school diploma or GED

3–5 years related experience

Job description

Motion Industries, Inc. is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders while negotiating pricing to influence gross profit. The role supports customers, maintains inventory levels, and may assist less experienced reps.

The position emphasizes reliability, communication, and strong computer skills, with opportunities to advance within a team-focused environment in Michigan.