Customer Service Specialist II: Orders, Negotiation & Relationships

Motion; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

A leading industrial supply company is seeking a Customer Service Representative II in Dallas, Texas. In this role, you'll ensure customer expectations are met and provide guidance to team members. Responsibilities include placing customer orders via various channels, negotiating pricing for profitability, and building customer relationships. The ideal candidate should have a high school diploma or GED, with 3 to 5 years of related experience, and excellent communication, multi-tasking, and negotiation skills. A comprehensive benefits package is offered, with a strong emphasis on career growth.

Qualifications

• High school diploma or GED, with 3-5 years of relevant experience or equivalent.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.

Responsibilities

• Ensure customer expectations are met and provide guidance to less experienced representatives.
• Place customer orders via various methods including phone and email.
• Influence pricing negotiations to enhance gross profit.
• Build customer relationships to drive repeat business.
• Manage inventory levels and expedite backorders.
• Handle customer inquiries and provide quotes.

Skills

Excellent communication skills

Ability to multi-task

Strong computer skills

Strong negotiation skills

Basic product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

3-5 years of related experience

Job description

A leading industrial supply company is seeking a Customer Service Representative II in Dallas, Texas. In this role, you'll ensure customer expectations are met and provide guidance to team members. Responsibilities include placing customer orders via various channels, negotiating pricing for profitability, and building customer relationships. The ideal candidate should have a high school diploma or GED, with 3 to 5 years of related experience, and excellent communication, multi-tasking, and negotiation skills. A comprehensive benefits package is offered, with a strong emphasis on career growth.