Customer Service & Order Specialist II

Motion; Danvers (MA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and sick pay

Job summary

A leading automation firm in Danvers, MA is looking for a Customer Service Representative II. In this role, you'll handle customer orders, negotiate prices for profitability, and maintain relationships with clients to foster repeat business. The ideal candidate has a high school diploma and three to five years of related experience. Strong communication and negotiation skills are essential. Join us to enhance customer satisfaction and support our team in a dynamic, full-time environment.

Qualifications

• Typically requires three to five years of related experience or equivalent combination.
• Strong customer service skills and product knowledge.

Responsibilities

• Processes customer orders efficiently via various communication methods.
• Negotiates pricing to maximize profits for the company.
• Maintains inventory levels and expedites backorders.
• Assists less experienced representatives with customer inquiries.

Skills

Excellent communication skills

Multi-tasking ability

Strong computer skills

Strong negotiation skills

Attention to detail

Education

High school diploma or GED

Job description

A leading automation firm in Danvers, MA is looking for a Customer Service Representative II. In this role, you'll handle customer orders, negotiate prices for profitability, and maintain relationships with clients to foster repeat business. The ideal candidate has a high school diploma and three to five years of related experience. Strong communication and negotiation skills are essential. Join us to enhance customer satisfaction and support our team in a dynamic, full-time environment.